"Frequently Asked Questions"
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order?
Your online order is secure! We use an SSL-encrypted website to protect your personal information. Your credit card information is not stored on our servers.
How can I change or cancel my order?
You can cancel or modify your order as long as it has not been shipped. Please contact our customer service for assistance.
How do I set my delivery address?
Simply provide your delivery address during the ordering process.
Can I change my delivery address after placing an order?
The delivery address cannot be changed once the order is processed or shipped. Please ensure your delivery address is correct.
When will my order arrive?
The delivery time depends on the location. You will receive an email with your tracking number once the order is shipped.
How can I track my order?
Once your order has been shipped, you will receive your tracking information via email.
Can I use multiple discount codes in one order?
Normally, discount codes cannot be combined with other promotions or discounts unless otherwise stated.
What should I do if items are missing from my order?
If anything is missing, please contact us immediately.
When will my order be processed?
Orders are typically processed within one business day and shipped the next day after processing.
How can I return an item?
If you want to return an item, please contact us within 30 days of receiving the order. Refer to our return policy for more information.
Will the return shipping costs be covered?
Return shipping fees are the responsibility of the customer.
What if the items I received are defective/wrong/damaged?
Please contact us within 7 days of receiving your order if items are defective, incorrect, or damaged.
How long does the return process take?
Processing returns may take up to 14 business days.
When will I receive my refund?
Refunds will be credited to your original payment method.